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Communication and Knowledge Base for all things NCompass Tech related

If you are looking for additional information on questions you may have click on any of the icons below.

If you can not find the answer that you are looking for or if you have a quick question then click on the Chat at the bottom of the page. Response times during working hours are usually within 5-10 minutes.

If you need something right away feel free to give us a call by selecting the Call Us button on the right side of the screen.

If you want to Submit a ticket or check on the status of ticket Login into your account HERE.



General Questions

Can we play something that is on someone’s website? What if I can’t get a good internet connection? 

Host Installs

Make sure you cover these items prior to installing. All installs should be scheduled a minimum of at least 3 business days prior to install date.


Have a quick question on an upload or a removal, give us a Chat or send an email if it is after hours. Please do not send in upload requests here that is to be done through